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• Speed: Standard delivery is typically within 60 minutes.
• Coverage: Delivery is available in specific Egyptian cities and neighborhoods, details found on their website.
• Process: Orders are fulfilled by the closest Lotus Pharmacy to your address.
• Payment: You can select your preferred payment method at checkout, including online options.
• Prescriptions: They handle insurance prescriptions; send required documents (prescription, insurance approval, card) via WhatsApp for a pharmacist to confirm.

Contact: Delivery partners might call if they need more info for delivery.

We provide a 14-day return and exchange policy exclusively applicable with the presence of the original receipt. Please note that items such as personal use cosmetics, medications requiring specific storage conditions, and altered products are non-returnable and exempt from this policy.